Sales Support Manager
The Sales Support Manager provides assistance to the Enterprise Sales Team. The ideal candidate will have sound sales support know-how, exceptional organizational and presentation skills and a track record of developing and delivering top tiered onboarding experience to customers.
The Manager will have a combination of client management, technical, and project management skills.
Responsibilities
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Play an active role in the pre-sales process
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Main point of contact for assigned business partners from an overall delivery management perspective, including problem escalation
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Manage, facilitate and track execution of day to day sales deliverables
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Support sales leads in the management and delivery of key projects and Initiatives
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Maintain accurate sales WIP and manage records of all customer contact and other sales activities
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Conduct account analysis and prepare account success plans
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Establish and maintain strong client relationships through regular contact
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Work with all internal departments to resolve client issues and opportunities for process improvement
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Deliver outstanding customer experience to our merchants and consumers through the optimal and timely implementation of services
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Carry-out merchant on-boarding and execute all steps of the implementation lifecycle; work and co-ordinate various business groups
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Assist in new customer launch activities and reporting
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Identify and lead projects that will improve the internal sales work flows and controls framework
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Support the requirement for sales team management information including regular updates and metrics
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Demonstrate sales leadership and coordinate efforts across different functional areas of the business
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Demonstrate strong time management and the ability to prioritize activities regularly and ensure key objectives are met
Qualifications
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At least 5 years’ of customer-facing sales experience + internal sales support expertise
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Outstanding relationship building, communication and negotiation skills
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Ability to plan consultative support strategies, in co-operation with multiple salespeople
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An entrepreneurial spirit, a dedication to excellence, a drive to succeed
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Proven to be goal oriented.
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Demonstrate highly effective interpersonal skills to handle various interactions, establish rapport and communicate effectively with candidates on all levels
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Ability to multi-task and works well under pressure
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Excellent organizational skills with high attention to detail and ability to follow through.